FREE SHIPPING on orders over $100

Wax Mood Studio

Frequently Asked Questions

Everything you need to know about our candles, orders, and more.

We process orders within 1–2 business days and ship with Canada Post. Standard delivery takes 3–5 business days within Manitoba and Saskatchewan, 5–8 business days to most other provinces and 7–14 business days to the territories. Faster Xpresspost is available at checkout. You will receive a tracking number by email once your order ships.

Currently, we only ship within Canada.

Yes! Standard shipping is free on all orders of $100 or more within Canada. Below $100, Canada Post rates depend on your province and start at $8.99. We also offer free local delivery in Winnipeg, Steinbach and Selkirk.

Absolutely! Once your order ships, you will receive an email with a tracking number. You can also check your order status anytime by logging into your account and visiting the Orders section on your dashboard.
Our candles are hand-poured with natural soy wax, lead-free cotton wicks and premium fragrance oils. We never use paraffin wax. Every ingredient is chosen for a clean, even, long-lasting burn.
Burn time depends on the size of the candle and is listed on each product page; for example, our 4 oz candles burn for about 24 hours. To get the most from your candle, trim the wick to about 5 mm before each use and let the wax melt to the edges of the jar on the first burn.
Our candles are made with natural soy wax. As with any scented candle, burn them in a well-ventilated area and keep them out of reach of pets. If your pet is sensitive to scents, burn your candle in a different room.
For the best experience, trim the wick to about 5 mm before each lighting. On the first burn, let the wax pool reach the edges of the container to prevent tunnelling. Keep the candle away from drafts, and never burn it for more than 4 hours at a time. Store it in a cool, dry place away from direct sunlight.
We accept returns within 30 days of delivery for unused, unburned items in their original packaging. If you are not satisfied with your purchase, contact us within 30 days of delivery to start a return. Full details are in our Refund Policy.

Email us at [email protected] with your order number and the reason for the return. We will reply within 1–2 business days with return instructions. If your item is damaged, defective or not what you ordered, we will send you a prepaid Canada Post return label; for other returns, return shipping is paid by the customer.

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be credited to your original payment method. Please note that your bank or card issuer may take additional time to post the refund to your account.
We take great care in packaging our candles, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Yes! We love creating custom candles for special occasions such as weddings, corporate events, and gifts. Please contact us at [email protected] with your requirements, and our team will work with you to create the perfect custom candle. Minimum order quantities may apply.

We accept Visa, Mastercard and American Express (processed securely by Stripe), PayPal, and Pay on Delivery, where you pay by cash or card when your order arrives. All online payments are protected with SSL encryption.

You can reach us by email at [email protected], by phone at +1 (431) 554-8401, or through our Contact page. We are available Monday to Friday, 9 AM to 6 PM, and Saturday, 10 AM to 4 PM (Central Time), and we reply within 1–2 business days.

Still Have Questions?

Our team is here to help. Reach out to us and we will get back to you within 1–2 business days.

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